We met our daughter this morning at the Bob Evans restaurant in Broadview Heights Ohio. The first problem was the slow service. Once the order was placed it took one half hour to be served. All the breakfast meats (ham and turkey sausage) were obviously old and stale. They smelled and tasted bad. You needed a knife to cut the hash browns they were sticky and stuck together. The pancakes were served in a stack that was stuck together they could not be separated. I will probably eat at Bob Evans in the future, but never again at this location.
Update Directly after dining on Monday I posted on Bob Evans website. I received a reply within twelve hours and a personal contact from the General Manager within twenty four hours. He was apologetic and did refund the full price of the four meals. Will I go to this Bob Evans again, I don't know, but I am very impressed with the upper management response.