Went out to SSL for my 2nd service on my IS250. Employees were very pleasant and friendly. I had a ton of questions about my service and my car, Wes was very informative and helpful. He told me how long the service would take and would call me on my cell when my car was done. I had to get back to work, so just like he said he called me when it was done. So far so good, I am very happy with Wes and taking care of me and my car. The only reason for the 3 stars is because I got a complimentary wash (all lexus cars get these) and for some reason they missed the large black tar spot on the bottom of my car right below the driver side door. I was hoping it was obvious enough for them to take care of (for I didnt wash it off knowing I would get a car wash that day) When I got home I had to clean it off. Other than that pretty decent place! :)