My experience was good. Everyone was very helpful and knowledgeable. They gave us cookies, water, tea and coffee. The only issue that we had was that we didn't know what we were purchasing was a "special order" and weren't told that the item wouldn't be delivered to the store for 2-4 weeks (we needed it in 1 week). We were told after we had already paid for it. It ended up ok though because we were able to trade it for a similar item that would be ready 1 week from the date. Quality of the items is very good and prices aren't bad.