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  • I have never been so disappointed in customer service. I found a pair of shoes in this store for a wedding I'm in & Michelle was the one who got the size for me and rang me up. When I was checking out she asked if I wanted to sign up for rewards & I said does it take long? She's like no you just need your email & name in a very rude tone. So I said I'll sign up. She spelt my name wrong & email wrong so I asked if she could change it she was obviously so annoyed. She updated it & it was wrong again. She went and tapped the button for me to update it again. She was getting even more annoyed as the time passed. She made my friend & I feel so uncomfortable I just wanted to get out of there right away. I ended up at Nordstrom & bought a different pair of shoes & returned the ones from Steve Madden because I never want to give money to someone who treats others like that. When I brought them back she was like "returning them?" & when we were leaving she said "have a good day" in the rudest way possible. I have never in my life had such an awkward & rude customer service experience. I'm not sure if she was having a bad day but next time if you can't get someone's email/name right don't get mad at them. However, I will never be returning to this location to buy shoes!
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