I gave them 1-star only because you cannot submit a zero-star rating. Horrible experience. Hubby placed a simple order...3-pieces white meat spicy, 1 extra spicy breast, and 2-pieces dark meat mild. 6 pieces total. Also wanted onion rings as a side, but this location apparently doesn't do onion rings. When he got the order home, there were two boxes of 2-piece dark meat. Went back to get the order re-done. He was asked if he wanted the original incorrect order because they would just throw it out anyway. He said Yes, thank you. Good thing he did 'cause when he got home we found the ONLY part of the order they replaced was the 3-piece white meat spicy. If he hadn't brought home the original incorrect order, we would have ended up with only three pieces of spicy chicken. Of course, by the time he got back home, everything in the original incorrect order was stone-cold. OH! And they had mixed spicy dark in with the mild dark. Not worth a 3rd trip to try to get it right. Won't be going back there, again.