When you go to Las Vegas you expect to pay a premium, but at Border Grill you can expect both to pay a premium AND get poor service! Nothing special about the ambience either.
The Good: The chips and salsa are good. The food quality is decent.
The Bad:
- Food Portions: Very small portions. $19 for 3 small street tacos. $26 for the Poblano Enchiladas (3 small enchiladas and no sides of beans/rice).
- Tap Water Charge: We found out when we got the bill that they charged us $1.00 for tap water?!! We didn't dispute the water charge, but what restaurant does that?!
- Receipt: The receipt didn't reflect the name of our service. His name definitely wasn't "Sarah".
- Cold Coffee: We order a cup of coffee (and we didn't order ice coffee) and it came out luke warm with spoiled milk. Sent it back.
- Menu Misrepresented: When ordering I asked the server if the tacos were street tacos or full size tacos. He very clearly said they were full size and made a gesture with his hands that they were big. When the tacos came out they were street tacos. The employee who delivered the meal confirmed they were street tacos. When I asked the server he wanted to argue that the tacos weren't street tacos. One of the managers came over to discuss our concerns and she wanted to make sure she pointed out the tacos were bigger than regular street tacos, but stated they were still street tacos. The taco quality was good, but definitely misrepresented by the restaurant staff. The misrepresentation on the front-end was the real issue.
Would I go back?: I would not go back.
Management: After we left the restaurant I noticed that the manager had discounted the meal by $6. We didn't ask for a discount and no one said they were sorry for our service or the misrepresentation. The discount for $6 just showed up on the ticket without a comment.