I have been eating at the Yard House for years, since it is so close to my house, and so close to the mall. I've always had decent service, but my last visit really turned out to be a great one. My boyfriend and I went to happy hour to watch the football game (they have TV's EVERYWHERE.) We ordered two apps and two drinks. While our drinks and my food came out quickly, his wings were taking an unusual amount of time. I was so impressed when the manager came out to apologize sincerely, and explain why they were taking so long. He brought them out as soon as they were ready and took them off our bill, again apologizing and making sure we had everything we needed. As a former server, I understand things happen but it really makes a difference when the staff go the extra mile!!! I will, of course, be returning :-)