How can you screw up soft serve ice cream? Only by scolding a customer when asking for another dip of chocolate since it was literally SEE THRU over the vanilla ice cream cone. I politely asked if I could get another layer or dip (didn't know the lingo) and the middle aged mad scoffed at me "ma'am, that's the best the machine is going to do- I just changed the chocolate". Why was I scolded? I said, keep your cone and prepared to walk out and be quickly back peddled and said "I will get you whatever you want". No thank you. I said, let's go kids! The rudest man who takes his job way to seriously. Who treats people like that over a $3 cone in front of my kids and his staff? Clearly explains the 2 Star rating which is such a shame for a neighborhood shop catering to locals. Again, it looked NOTHING like the photos. The chocolate was so thinly layered it was see through. Customer service 101. His responsive should have been, "ABSOLUTELY followed by "have a great day and thank you for choosing us"! What a dip who knows nothing about how to dip. I left him holding my paid for ice cream and left empty handed. This was on Wednesday, I believe......