I'm a Dunkin girl all the way. Love dd coffee. I usually visit the one on Gibson and 215 because it's close to work. This ones by home and I've NEVER had a good customer service experience here. I literally just got asked, "what do you expect me to do about it?" When I informed the cashier he charged the wrong amount, the full amount rather than the perks offer amount. Then he got another girl, who said its not her fault and there's nothing she can do. I was using my perks card on my phone and getting the $1.99 espresso drink and 99¢ coffee that are perks offers that I've gotten 3 times in last week at another location. I told her I wanted my money refunded and to be charged right amount. She said she refunded my money, but it didn't go on the dd perks card so I wasn't refunded. But she still wanted me to pay the $1.99 and 99¢ for it on top of the almost $7 I'd already paid for it. She said I had to pay again and call perks to have them refund the other?!? This is far from the first time I've had problems there. I guess I can only get my dd when I'm at work and forget any near home. This place is horrible.
Since I refused to pay AGAIN for the same drinks she took them and threw them away. So I paid $7 for drinks I didn't even get!