Let me just say I've been waiting to go gray for at least two years but couldn't find the right stylist that I felt I could trust. Finally after reading all the reviews I decided to take a chance. I made the appointment and met with Melanie .... Let me just say she did such an AMAZING job!!! she was so nice and so experienced and so great with communicating what we needed to do to make going gray happen! I won't lie it was a 6 hour process but soooo worth every minute!! The staff was great and the whole experience just proved to me that above and beyond customer service still exists. I would recommend them to everyone I know. Thank u Melanie Banfield !!!