On my many visits back to this location, I always get irritated when an appointment time is not honored on their part. Why make the appointment if you are not going to stand by it. The process and price of the contact lens exam was acceptable but they won't release the prescription until she learns to put them in and take them out. She's got a year to do it before she will need another exam but I hate going back for those training appointments. The staff members are cordial, don't get me wrong, but I don't sense they are trained to honor appointments. The patrons coming in for eyeglasses seem to have a much better experience when picking up their lenses. Unfortunately, we don't have that luxury. My suggestion is to bring your patience and something to read while you are waiting because that you will definitely do when you visit. Another tip is to go in on a weekday before 5 pm and you may have an even better experience but I cannot promise you that. Although this is a lower cost eye care chain, I still expect excellent service. Oh, they have two chairs in the front of the store for waiting customers, that's because they pile you up in the rear waiting room while you wait for an exam.
I am giving them 2 stars for the staff but the business gets only only 1 star for service. I am rounding up to 3 and that is really being generous. Yes, I will go to Target next year where they always treat her like a princess. We just need to plan ahead.