The service department is too backed up. I booked an appointment for 8AM a month in advance in preparation for a road trip. After waiting around for almost an hour and a half just for a shuttle to Chinook (was told repeatedly it would only be a couple minute wait) I decided to take public transit instead.
After doing errands downtown I get a call at 2PM stating that my car is just going in for service and that they will need to keep it for another day. I asked what was the reason for the delay and the response was that the technician scheduled to work on my car was busy with a transmission job.
There are scheduled appointments for a reason and I'm disappointed with the service and how this was all handled.
On a more positive note, the service representative Adrian did apologize and offered a 15% reduction on parts and labour to make up for the delay. If he had not done so I would never come back to this service center and would be looking at other places to service my vehicle even if it was farther away.