Consistently poor performance. This airport is incapable of getting baggage to passengers within an hour of landing. I missed connections due to operational incompetence on more than one occasion. Baggage, customs, immigration, are all unsatisfactory in my book. Seems like someone's aways on a coffee break or civic holiday around here. So slow. They get one star for having Tim Horton's on site. YYZ, get your sh!t together eh!