Having recently relocated from out of state, I didn't know what to expect when I walked into ED Marshall's. However, I knew what I was looking for before I arrived. Upon entering the store I was greeted and directed to Hugh who took great care of me. He showed me a few beautiful time pieces and I narrowed it down to one, but I needed to a day to think it over. We exchanged emails, agreed to a fair price on a trade-in and sealed the deal the next day. The entire process was very professional, fast and easy. Most importantly I'm thrilled with my new watch. Thanks to Hugh for the great customer service. I will be back