We had to pick up our granddaughter Lexi for a couple of nights while our son worked and the daughter in law out of town on business. We had never been there before but were told of the procedure. We got there and were helped out by the front desk staff. They showed us how to sign her out and showed us where the room was. I was surprised but pleased to see the safety precautions in place in addition to the disposable booties to go into the one year old room so your shoe dirt doesn't get in there. They give a really nice report of what the girl did for the day, what she ate and when she napped. That was something I really would have enjoyed when my kids were going to daycare. The room assistants help you pack up and give you what came in with them and needs to go home. Very clean and they staff were great in both visits. These grandparents are pleased Lexi us in good care.