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  • Brought my car in on Thursday after bringing it in for second time for the same issue. My tire sensors were showing that my back right tire was low (13 lbs.). Had brought it in previously on Tuesday and they just put air in the tire and never checked for nails, etc. Called them when the sensor came on the second time and was told that I shouldn't wait to get it in as there could be a nail in the tire (which they didn't check for the first time I brought it in). I took it in on Thursday and they looked and found a nail, put my spare on and told me they would have to order a tire. The tire was to be in late Friday afternoon, but I was leaving town and could not bring the car in then so they told me to come in early on Monday and they would get me in and out. They open at 7:00 and I was there by 7:15 on Monday (today). There were no cars in the service area when I brought mine in and I was told by my service advisor that he already had my paperwork up, had one person ahead of me to get written up, then would send my car back to get the tire put on. I sat for over 45 minutes, went to check only to find out that my car hadn't gone back and I would now be late for work!!!!!! At that point they took the car back. When the car was done I indicated my frustration to the service rep who got argumentative with me and told me that I didn't get the car in early enough and that he was treating me no different than he would any other customer. I would think that arriving within the first 15 minutes of the doors opening would be considered early. I guess I was wrong. I have had other warranty issues with my car, had to get Nissan involved and LHM had pretty much had my car more than I have in the past 6 weeks. I guess this was the straw for me as I have been inconvenienced more than once for these issues (but did understand that some things were out of LHM's control). It just upset me this time as I was told to bring it in early and it would get handled quickly, this was totally in their control and I feel i was totally disrespected.
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