I've been taking Greyhound for 5 years. A valued customer, having traveled with this bus service to NY, Vegas, DC, MD. This is my first encounter having terrible service with greyhound.
First and foremost, the buses leave EARLIER than the time marked on the ticket, so beware. They made us pay for a bus that we missed because it left early. Secondly, the employees are disgustingly rude and ignorant with no respect for their customers. Stephanie, the supervisor I believe, ignored my presence and refused to help me after they told me she would assist me! And to top it all off, the building is filthy infested with crackheads.
This will be the LAST TIME ever that I ride with Greyhound. It is so unfortunate being that I have traveled with them for years.