Sadly quit going to Tia's as of today. Had same great Tech, Sandy for over a year and she moved on after her personal situation changed. The owner/scheduler is the worst. He has made multiple mistakes on scheduling and never accountable. I am supposed to check his handwritten book and make sure it is correct after verbally confirming and putting in my own calendar--every 3 weeks like clock work. I have a black tie event today, multiple appointments arranged including nails to prepare and I arrive and he tells me my appointment is yesterday WTF??? Would never schedule in the morning when I'm at work. I have full on missed one appointment in the time I have been going there and didn't call because I simply missed it and he threw that at me today. Awesome customer service. He is a terrible front man for the team.