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| - I am in the cake business, and although Micheal's is MUCH closer to me, I go to PM Hobbycraft a lot for my stuff, and have even recommended it on my cake page. Although some things are cheaper at Micheal's, PM Hobbycraft has better prices on a lot of the stuff I get, and often better quality stuff. They have a lot of stuff that I thought I would have to buy online for a fortune, because Micheal's didn't have it, but when I came here, I found it, and for a good price. I only have 2 real complaints. One is the cake boards - although some are in good condition, when I need a thick cake board for a large cake, I go to Micheal's, even though they are more expensive, because they are wrapped there. Last time I needed a thick cake board, every single one here that was the size I needed was ripped up. I wouldn't be ok with that for any cake I put my name to, but this was a wedding cake yet, you can't have a ripped up cake board. I mentioned it to the clerk when I checked out with my purchases, and at my next visit to the store several days later, all the same ripped up boards were still there on the shelf. The other thing is that pretty much every time I go there, it takes excessively long to get checked out. Last time I went in, I had my 3 year old and my 28 lb infant on my hip (because I could see no cart and forgot my stroller), and there were 3 people ahead of me in line, but each purchase took at least 5 min. I think they may have been training someone, which is fine, I get it. But when you have a constant line up, get the experienced person (or people in this case, there were 3 people helping one person at a time) to put a few people through to shorten the line, before you get back to the training. The biggest problem, however, I think is the register itself. At least half the purchases I've made (and something that each person ahead of me purchased last time with a fussy, squirming 28 lb baby on my hip) would not scan and had to be "looked up". I admit I got a bit rude last time when my kids were fussing and they were taking their sweet time like my time is worth nothing. I have actually put my purchases down and just walked out in the past, because I got so fed up waiting. Because of the ridiculous time it takes to check out, I often settle for going to Micheal's, just because at least there I can get checked out in less than 5 min, even if there is a line, instead of the15-20 min it takes at PM Hobbycraft. The store is invaluable for it's cake product selection, but needs some SERIOUS improvement at the register. I think they should invest in a whole new system, it's so absurd.
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