Firstly, I really don't understand the negative comments. I've always had amazing service in this store and never have they been pushy or tried to "con" me.
It is a specialty Tea store. It's not going to be cheap.
If you wan't cheap tea get some from the grocery store.
That being said! I came in today not sure what I wanted ( I'm a very indecisive person to begin with) The Gentleman behind the counter was Absolutely AMAZING! Even told me about the specials they had going on right now, Which benefits me as my tea kettle had recently gone to wherever tea kettles go when they die tragic deaths. Then helped me decide on a type of tea I wanted to try. Never tried to shove me anything else and even gave me tips on brewing times and other flavors I might want to try in the future.
He was very informative and patient with me and my questions.
I walked out with bang for my buck, didn't spend over $40 and had a most pleasant experience. That's what I call Great service :)