Our brand new DR Horton home came with a Honeywell system. The technician said it was not compatible with ADT, so we paid $1,000 in equipment. After we got to know our neighbors, we discovered that their ADT dealers had used the Honeywell system and no further equipment was needed. After calling Protect Your Home / Defender, we were passed back to ADT constantly and told it was no longer their problem. One "customer service" representative from Protect Your Home even questioned why we didn't stop the technician and implied this was our fault. We have had nothing but useless and rude service from this company.