I needed my gas turned on in my name. Since I am slowly getting my townhouse to a liveable condition I had plenty of time to set the appointment in advance. My technician gave me a courtesy call five minutes in advance of her arrival. She came at 9:00 am for the morning time window agreed upon. My technician Roxanne turned on the gas and then proceeded to set the pilots on the water heater, dryer and furnace. She then gave the stove burners a tune up and tested everything for leaks. She completed the work at 9:55. The entire time Roxanne was very polite. She even gave me a list of the items that were taken care of. Also she gave me her business card.