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  • I first contacted Phoenix Photo Lab around the beginning of the new year to have some wedding photos printed. Deter, the manager told me they were still playing catch up from Christmas and that he should be able to work with me in about two weeks. So I went in two weeks later and started the process to getting my photos printed. I needed a big 16x24 print, and almost 40, 8x10s. I also needed 2, 11x14s (I believe that was the size..)..I told them I would need the photos no later than Feb. 16th, since I was traveling home and wanted to give them to my family as gifts..No problem I was told. I went to pic my photos up on Feb 10th since they were all ready. The big 16x24 print had some type of substance spilled on it, leaving a few crusty white spots on the bottom of the photo...and 7 of the 8x10s had streaks on the photos...I wondered to myself if anyone had checked these photos before they were deemed "ready for pickup"... Deter told me he could fix these before I went out of town. I told him I would be back on the 16th. When I returned on the 16th I just knew my photos would be without flaw...Since this is now my third trip to this store...........Two of the photos still had streaks on them! Im now frustrated beyond belief and have lost faith in this company...Is anyone actually looking at these photos when they're printed?! I told Deter I needed my photos now and couldn't wait any longer, as I was leaving to go out of town the next day....I asked if he could fix them now, and he said he could only fix one of them right then and there...He said he could mail the other one the next day to where I needed him to send it. Frustrated and tired of dealing with them I said fine. Thankfully the photo arrived on time. Everyone was nice enough, but I probably won't do business with them anymore. At their prices it shouldn't take 3 tries to get it right.
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