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| - Just finished a 3 week stay here. When we made the reservation, we were told that renovations were being done, but that work was already complete in the building we would be in and that any work would be done between 9 am and 5 pm. Not true. We had a remodeled room, which was nice, but work was being done on a room 2 doors down from us. Also, I was woken up by trucks before 6 am on several occasions and work routinely went until 6:30 or 7 pm. The water and the elevator were also shut down for hours at a time multiple times during our stay and I found a baby scorpion in my room.
However, the worst is that my wedding ring went missing from my room. I wasn't wearing it because it needed to be resized, and I only had it with me because we relocated. Had I known there was a safe at the front desk, I would have stored it there, but I was never told. Staff and management treated me like I was lying when I reported it missing. The response I got multiple times was "we have a very trustworthy staff." They took a report that they sent to corporate, but admitted that nothing would be done with the report unless they noticed "a pattern of missing items". So apparently the first theft isn't really investigated or punished, great policy! For the rest of our stay any staff members who knew about the report treated us awkwardly while the housekeepers barely cleaned our room & didn't even replace missing items like shampoo or dishwasher detergent. Many of the staff members (especially the breakfast lady, Debbie) were very friendly, but this doesn't make up for the rest of the problems.
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