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  • If I could give negative stars I would. DON'T EVER PURCHASE A WARRANTY FROM SEARS. On 01/12/14 I purchased a 60 inch Samsung TV for $1299.99 from this SEARS location. They also conned me in to purchasing their 5 year extended warranty on my TV. The SEARS TV salesman convinced me to purchase their warranty over the Square Trade one I was going to purchase because how hassle free it would be to get a new TV if a very EXPENSIVE repair is ever needed in the future. The SEARS WARRANTY WAS $409.99 for 5 years of coverage. Like a sucker I bought it that day after how good the sales guy pitched it to me on it. Fast Forward 3 years to 12/16/16. I turn on my TV and 6 inches down from the top there is a very small black line the runs Horizontal across my whole 60 inch TV that won't go away no matter what input I use. So I call the Sears Service phone number on my Warranty paperwork. Three days later the repair guy shows up. In less then 2 minutes of looking at my TV he says your Panel is shot and needs to be replaced or you will continue to see the black horizontal line across your screen. He then proceeded to tell me if the Part/Repair cost exceeded my ORIGINAL PURCHASE PRICE of $1299.99 that they would opt to REPLACE the TV instead of a repair attempt. Next the SEARS REPAIR MAN searches the NEW panel price and tells my girlfriend and I that it's $1390.00 !!! Also tells us thats before including the $199.99 labor fee to the Repair man lol. So add the labor charge and the PART COST and you have $1589.99. So consider that my TV was $1299.99 BRAND NEW !! So easy decision for SEARS to just replace my TV with a new one right ??? Absolutely not. They refuse and tell me that they are electing to order me a NEW PANEL and that I wait 2 WEEKS for them to come out and replace my panel. So I go into this PV MALL Sears location to speak with the Manager. Tell my story to younger assistant manager and she tells me that I need to speak with Mike "the operations Manager". So I tell Mike how SEARS is trying to screw me out of a new TV replacement after I purchased a $410.00 5 year Warranty. Mike takes my complaint and says he will escalate the matter to a corporate level and apologized that there wasn't more he could do for me. Said he would call me back within 2 days to resolve the matter. Guess what ? 2 days pass and the Manager Mike never even called me back. So I call SEARS corporate office my self to have someone explain to me why SEARS would choose to PAY $1589.99 TO REPAIR a broken TV instead of just giving me a REPLACEMENT. Fast Forward 45 min, now I'm on phone with the 3rd manager I had to go through with SEARS WARRANTY DEPARTMENT. Then they Finally admit to me that they aren't gonna pay $1589.99 to repair my TV because they got me a Refurbished Panel they ordered me for $650.00 and if I want them to do the repair I haft to Accept a used $650.00 panel they found or I'm stuck with my broken $1300.00 TV !!! This is how they treated me after spending $409.99 on their NO HASSLE EXCHANGE WARRANTY. Total fraud. I will never step foot in another SEARS as long as I live. I learned in the last week that the PANEL is the most expensive part in a TV to replace. So if SEARS will not give you a replacement TV when the most expensive part is broke. That means they will never just replace your TV ever. It's a total lie so FUTURE BUYERS BEWARE. I now know why SEARS is in BANKRUPTCY PROCEEDINGS because they treat their customers like TRASH
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