I adore H&M...the clothes are a great mix and not over priced which I love! The staff is always friendly when I interact with them, people need to remember you're not at Nordstroms, Barneys or a small boutique where customer service is a huge piece of their business...it's H&M, they are there to provide fun clothing at fair prices. Love getting the basics there like undershirts and leggings, but I always walk out with an extra piece or two of clothing. :) Check it out, it's not for everyone but I love it!