I've been a long time customer of Venezia's, but their customer service is seriously declining. The last time I ordered, the pizza arrived 50 minutes late and COLD. Yes, that's 50 minutes BEYOND the promised delivery time, which was 70 minutes from the time it was ordered. For the mathematically challenged, it took Venezia's a whopping 2 hours from the time of order to deliver 2 cold pizzas. I called and spoke to the manager, who said he would void the charge to my credit card. That didn't happen. It's been a week and the charge posted in full to my credit card. It's one thing to mess up. It's another thing completely to mess up and then lie to your customers about it.