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  • I would NEVER go back! My husband and I have averaged one visit a month for the past 8 months at this car wash. But when we went a few days ago, we had a horrible encounter with the business's owner! We got out of the car after the wash so the employees could finish drying the car and clean the windows. Our car has exterior visors at the top of each window (which the car wash employees had bent carelessly at the prior visit while trying to dry them with the windows up). So my husband put the windows down enough for the employees to wipe the inside of the visors without needing to bend them. He casually explained to me what he was doing as we started walking toward the waiting area. Apparently the owner was one of the people drying our car and he overheard our private conversation. He said "I am the owner and we do not dry the insides of windows. But we will be happy to if you pay the $[15] price". My husband explained that they did it last time as it is the same amount of work as washing the insides of each window, which we clearly saw them doing to all cars being dried. The owner immediately copped an attitude saying that they never do that. My husband said "Sir, can I explain what I mean?" and tried to demonstrate what he was talking about in case there was any confusion. The owner said no with such a RUDE attitude (completely unprovoked!) that my husband said we would never return. Then the owner said "Good!". My husband and I are both business owners, and trust me we know difficult clients, but we were not being difficult and we definitely did not deserve such aggressive treatment...from the business owner!!! Apparently he doesn't realize that customer service is especially important when you have tons of competition down the street. Never again!!!
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