I took my skinny, elder, long black haired, matted cat Hershey to the pet Spa several months ago in fear we would have to shaveher bc she was so matted But the lady told me she would do her best she gave Hershey a bath and got all the knotts out! when I came to pick her up I was in shock how beautiful she looked and she didnt have to cut off her hair! Hershey was much happier and doesn't lick and cough up so many fur balls any more her hair is extremely silky and so so soft even months later! No tangles no more Matting. We are very happy customers.