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| - This location is on my list! Let me give you a rundown of what happened last week. Keeping in mind I have been to this location many times and have had a great experience.
We were hungry, didn't know what to get so we did the old standby and went to Pei Wei. We went in, place our order:
-Pei Wei Spicy Chicken Salad
-Thai Dynamite Chicken with brown rice
-Vietnamese Chicken Salad Rolls.
We were handed a buzzer (#8) because we were taking it to-go and were told the order will be about 10 min....
15 min passed and I thought wow this is taking awhile, but I didn't want to be pushy so we waited, and waited, and waited and at 20 min, I looked at a table of people that placed their order after us. They were enjoying their meal... WHAT THE....?!?!?!
So I walked over and said, "excuse me we haven't been buzzed and the people that placed their order after us seem to be enjoying their meal." She looked over at a bag just sitting on the counter (for God knows how long) and laughed and said in a "giggly voice" can I get you chop sticks or forks. I thought to myself, it's not EVEN worth getting mad, just leave... So I said both please, and left.
Meanwhile we get to our destination, open our bag to:
- Coconut Curry Chicken
- a container with a plain salad
- a container of chicken that goes in a lettuce wrap
- Vietnamese Chicken Salad Rolls(that looked like they were rolled by a waffle cone maker.
-and a sack of condiments.
WHAT THE.....?!?!?!?!
So I am LIVID at this point, but my partner makes the call, because I would probably reach through the phone at this point.... Everything was resolved over the phone. Unfortunately, for us our dinner experience did not meet our expectations on any level...
I have been here when this manager was working before. I remember him being extremely helpful, very nice, and really knows his customer service. Unfortunately, I think it was a result of one person that completely ruined my experience. It will be some time before I go to this Pei Wei again.
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