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  • DO NOT visit AutoNation Honda in Gilbert. Ever. Take your money ANYWHERE else. Every single time I have gone there they have lied, given me faulty parts, ignored me, and have literally wasted HOURS of my time. Worst customer service I have ever seen. Below are a few examples of my many bad experiences there. 1. They botched an oil change and they had to give me a rental car while they fixed it. Oil filter was not on correctly and leaked oil all over garage floor at home. That is not a complicated service and shouldn't take 3 visits + lots of my time. 2. Took two hours for an oil change and tire rotation even though I had an appointment. I specifically asked them to not wash my car (their "car wash" leaves a dirty film residue). They told me the car was ready, then made me wait 30 extra minutes while they washed it. When I got home a lug nut was missing on the passenger tire. (Saw another reviewer same thing, missing lug nut. Luckily I have 4 leftover from adding a locking nut on each wheel previously.) 3. Tire light was on. They were not busy but made me wait over an hour to tell me that my tire was not repairable. Took it to Discount Tire and they fixed it immediately. No problems with the tire since. 4. Car is a 2012. Battery went bad last year and they replaced it. Battery went bad again and they refused to do anything and tried to tell me it was normal for a battery to die in a year here. I've lived here 25 years and never had a battery go bad TWICE in ONE year. 5. Hood paint has small bubbles or imperfections in it that are chipping away over time, looks like a crummy paint job. Service advisor said you could tell it was an aftermarket paint job and something must have happened to the car and someone repainted. (This car was CPO with 10k and no history of an accident, so I really doubt that. More likely Honda doesn't want to stand behind their product and the fact they sold us $32k cars with Maaco $1000 quality paint jobs). They're service is incompetent from start to finish as highlighted by all the above. Our household will not be back, and I would advise you to steer clear.
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