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  • I ordered CenturyLink service for the house I would close on January 13 in late December to be in service on February 1st. CenturyLink sent my modem to the house before I owned it and it had to be sent back to them since it was not delivered. CenturyLink charged me a $25 fee for this. CenturyLink billed me for January when I had no modem, service, or even ever asked to have service in January. CenturyLink resent my modem to my work address as requested and I received it on February 8. I connected it and it didn't work. I talked to customer service for hours that night and tried every phone jack in the house and none of them worked. I scheduled a technician to meet with me on Friday to resolve the issue. I provided my phone number and was told I would be notified either via text message or a call when the technician would arrive within the four hour window provided and I would leave work to meet them. I received notification from CenturyLink I was added to their text message service but never notification that my technician was coming or had arrived via text or phone. I came to my house and waited and waited. I called near the end of my four hour window and was informed the technician had come and fixed the problem. I have retried every jack in the house and none of them work. The problem is not fixed. The next service I could schedule is the 19th - almost 3 full weeks after I ordered service and I'm skeptical that it will ever actually work. Meanwhile - I'm receiving bills and taking PTO to try and meet with technicians who never notified me they were coming and 'fixed' the issue from outside the house. Shame on your CenturyLink.
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