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| - Yikes... please heed the warnings from all the one-star reviews: do not rent from Mckenna Property Management. What a joke of a company... I wish I could have looked up reviews for this place before renting with them. We were bouncing from hotel to hotel for three days due to our military move from Texas to Vegas, and needed a rental home with a backyard for our 2 dogs ASAP. We didn't have too much time to be picky with our choices, and so we landed with a 3bd 2.5bath rental home managed by McKenna Property Management.
Upon move in, the condition of the house was quite sad. The carpet was completely matted, metal debris was spread throughout the entire second floor (so much so that we could not walk barefoot for the first few days), and a tongue ring was found on the stairs. There were many defects I found in the house. Maintenance was dispatched a day or so later. I asked if they could remove the fridge unit from the wall so that we could plug our own fridge in...and they weren't able to remove the duct that was connecting the unit. Out of the several problems with the house, they were only able to properly repair a lightcap and replace a lightbulb.......
I work in property management as well, and I was appalled at the move in condition of the house, and how they allowed this house to be market ready. I receive work orders on a daily basis, and I know how bothersome it can get, so I hated to be "that tenant" that complained about everything. After maintenance's initial visit, I never called back. These defects were not to the point where it was an emergency.
After moving out of the property, I received our Statement of Security Deposit. Some of the charges that they had were fair. I'm not one to complain about moveout charges, as I also process move out charges and close accounts for past residents at work. When I found a $75 charge for replacing a missing freezer retainer bar that was not even in the freezer at the time of move in, I called and asked for pictures of the appliances prior to my occupancy. I got a good amount of my deposit back anyways, so I was not going to get upset over $75 if it was justified. I spoke to Debbie, who had the most condescending attitude and tone I have ever encountered with a representative. Every sentence she said sounded like a verbal attack. I told her I moved in with the retainer bar missing. It was my fault I did not note it on the inventory sheet, but I was more so concerned with the overall cosmetic defects of the house than I was with the fridge (as long as it was functioning, I was ok), as I had intentions of wanting to use my own fridge. I told Debbie how I wanted to use my fridge, but was not able to because her maintenance team was unable to remove the unit from the wall. She asked me "WHY" in the most obnoxious tone several times before I told her "I dont know. That would be a great question to ask your maintenance team!"
If Debbie had answered me more politely instead of abrasively, even if I was not at fault, I would have let the $75 go.
I think it's laughable how all the 5 stars on Facebook are only from the employees themselves. After scrolling through Mckenna's yelp page and only seeing 1 stars from top to bottom, that should really tell you something about the company.
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