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| - Tonight was our daughters 4 year birthday, so her mom asked her where she wanted to go and she said to her favorite place, Red Robin. We hadn't been to the downtown Summerlin location so we decided to give it a try. We were seated and our server Tabitha took our drink order and we told her that it was our daughters 4 year birthday. She said that she had a birthday sundae for her at the end of the dinner. When the sodas came out, I could tell that they were flat before she even set the tray down on the table. I said "It looks like your soda is flat". Without skipping a beat she said "No not at all,it is fine" and then rushed off to deliver the rest of the drinks on her table. Not being convinced, I took one drink and confirmed that it was flat and gross tasting. As I was waiting for her to get close enough to flag down, I took a closer look at the glass of soda and there wasn't one bubble in the thing. Anyone that was paying half attention could have easily seen that it was flat when they were pouring it. I flagged her down and asked her to bring out an iced tea instead. We eventually ordered our food and it came out on-time. When she came back to check on us she asked my daughters mom if she wanted a drink re-fill. My iced tea was sitting in front of my plate of food (90% empty) while her glass was off to the right at the edge of the table. I then began to notice that this girl is not paying attention to anything. She didn't ask if I wanted a refill because my glass wasn't in her line of sight. When she brought the drink refill I waited for her to check on my drink, which I pushed closer to the edge, but that didn't even get her attention.
So given that great demonstration of anticipating your guest's needs, I was eating my dinner without anything to drink when out of the blue Tabitha re-appeared with some other servers to sing happy birthday to our daughter. They sang the song and she plopped an ice cream sundae down like she was Santa Claus delivering the presents on Christmas Eve. My daughter's mom and I just looked at each other. We weren't even half finished with our dinner and my daughter was still eating the first half of her toasted cheese sandwich. I put the ice cream sundae back on her tray and said "Put that in the freezer please and bring me a drink refill". "We still have to eat our dinner first" She looked confused and once again I could tell that she wasn't paying attention to anything about our dining experience. We ate our food, paid the bill and got out of there.
One thing to remember, is that I could see the open kitchen and the female manager was cooking along side of the employees in the back, Her time would have been better served by being in the dining room and observing the lack of effort that was going on there. After crap service like that, I usually don't come back. I might give them another try, but it's not on my list of things to do anytime soon.
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