I've shopped at WHBM for years now but I've always done it online. I can't say I'd ever stepped foot into an actual store. So you can imagine my hesitation when I read the one star bad reviews - especially coming from customers who've visited other locations and found them to be great.
Well, something must have changed since last year when the last review was posted because my experience was nothing short of excellent. I got service I would expect at a designer label storefront in NYC by Audra. She was so attentive without being pushy. I was looking for a summer suit separate to take on a business trip with me and I didn't have time to have it altered (which is common for me). I was initially trying on the new items at full price but when none of them fit my petite frame very well she mentioned something on the sale rack!! It ended up being absolutely perfect in fit and style - no altering necessary!!
The savings allowed me to buy more than I came for so I walked out with another jacket I can pair with jeans or with slacks for a more professional look, a dress and even some earrings.
Audra's helpfulness and attentiveness were first class. I noticed the other sales rep seemed just as attentive to her customers as well.
I have to wonder if the reviews and potential other complaints made it up to corporate forcing them to "clean house". WHBM is known to have very loyal clientele and this location is prime. I recommend another try if you haven't been in awhile!!