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  • Update: 4/22 After writing this review, management all of a sudden has an opening. They called us letting us know that they should have just replaced it since we are in our one year warranty. They fixed the system since and everything has been back to normal. Thank you for your immediate response to our concerns and addressing it in a timely fashion. As much as we wish you fixed it the first time, we are thankful you fixed it. I changed my original star rating from 1 to 3. The process from getting this done was definitely horrible. We had a water treatment installed about 6 months ago. After spending about $6000.00 on this water softener, it has broke. We do not have soft water running in our house and our reverse osmosis does not work / only runs water. We scheduled someone to come out here only to be told "yes you're right it does not work." The gentleman attempted to fix the soft water tank and said we should have soft water/hear it running within a day. To this day nothing has worked. He said as for the reverse osmosis it is broken and his boss wants to try to fix it with parts before giving us a new one. In return, he said we will be getting a call from the office. The office never called us, in fact we had to call and ask them to contact us. When they called my boyfriend they explained they only have next Saturday available. I called the lady back and explained to her that the hard water is not the problem. The problem is our fridge water / ice is not working as well as our reverse osmosis. The lady said "okay we will come out this Saturday instead. Today we received another phone call saying "sorry we can't do Saturday we have to move you to next Saturday. I personally think this is ridiculous, after spending $6000.00 on this water treatment and we cannot even use our fridge nor have soft water for 3 weeks is just ridiculous! Now we have had to purchase water and ice to make it last for the next week. Such a terrible experience and I would recommend else
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