I hope that Thrifty senior management is forward-thinking enough to read their Yelp reviews, because I have just one simple suggestion for them:
1.) HIRE MORE EMPLOYEES @ YOUR MCCARAN AIRPORT LOCATION!
You already know that you'll be SWAMPED on any given Friday afternoon--so why have only 2 cashiers/salespersons on duty?
On Friday, September 25th at around 4:30pm, I waited in line for exactly SIXTY FOUR MINUTES before I was helped! ALL OTHER adjacent rental car company customer lines were under control and well-managed: EXCEPT YOURS.
For this one reason, I will NEVER do business with Thrifty again.
Yes, your prices are competitive, the car was nice, and the employee who (finally) helped me was pleasant--but none of that matters when I'm forced to wait in such a ridiculously long line. AND.....I reserved the car 6 weeks prior to rental day!