I desperately needed a cab when Discount Cab dropped the ball on me. I called them (Discount) about 3 hours before I needed to be picked up for a lift to Sky Harbor, and they were a no show.
I called them, and they told me that I asked for 6:30 instead of 6:00 -- which was just plain wrong.
Anyway, in a bit of a panic, I started calling around. I came across everything from thick foreign accents that I couldn't understand to people answering as though they were sitting on their coach at home. Example:
Ring.. ring..
Them: "Hello?"
Me: "Uh.. am I reaching a residence?"
Them: "How can I help you?"
Ugh.. really?!
Then I called ACME Cab and immediately the owner picks up. Very professional and pleasant tone. Told me he's in the area and will be at my house in 10 mins. Arrives exactly as promised and gets me to the airport on time.
Clean cab. Newly painted. It was clear the owner cared about his customers and reputation.
I'm really glad I called and was very pleased with the ride. I generally don't leave reviews for anything other than food. And mostly, if I leave a review it's because I have a complaint. It's rare that I'm motivated by a good experience to leave a review -- but this fell into that category.
Thanks ACME cabs!