It's a regular franchise. So food is the same at any Swiss chalet. I came to this location before the dinner rush. The restaurant was half empty and they had enough staff working. I stood by the "wait to be seated" area for 5 minutes and then went up to the path where the waitstaff would be walking around to serve their customers for another few minutes. It's amazing how there was no hostess or any waitstaff even looked at the entrance to see if any customers were waiting. Truly disappointed and needless to say I'm not coming back unless I have a lot of time to waste.