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| - Despite living within walking distance and enjoying the food, nearly every time we have chosen to eat here it has been met with disappointment. We chose tonight because it was close and while it is during the D-Backs' playoff game, the service left loads to be desired.
We waited a good 10 minutes before the waitress came to our table to get our drink order. It took at least another 10 minutes just to get an iced tea and a glass of water. Had we been drinking beers or cocktails, perhaps the service would have been more promt? Guess we won't know since it'll be a LONG time before we try again, if we return at all.
Since it's busy, the food took a while. Fine. No issue there. Once the food got dropped off, our waitress pulled a straight David Copperfield and *poof!*... she vanished. She never returned to our table once to check on us. That's utterly ridiculous as we've been to busier places and had better attention.
When she finally reappeared and noticed both the irritated look on my face and the empty plate that had been sitting there at the end of the table for at least 20 minutes, she FINALLY came to ask if we were done. I asked for a to-go box and a refill of my drink. I got the box but not the drink even though she came out twice more to give refills to the family of three across from us. With my cup clearly empty and at the edge of the table and with a similar look to before, she still didn't get that I wanted another drink.
So, given the lackluster service, she got tipped accordingly. She's lucky I left anything at all, to be honest. I genuinely hope that the management reads and takes action with reviews because this kind of service isn't acceptable.
*edit* So I've seen the same canned reply from management in several posts. It's so nice that they are taking the time to personalize their responses to what seem to be a host of issues despite repeated promises to fix them.
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