My experience started with a call to the office to schedule my first appointment. We agreed on a date and time and they instructed me to complete the paperwork on their website. Trying to be helpful, I faxed the completed paperwork to the office and emailed my insurance card. I then received a call from them stating that I was not in their appointment schedule - so we re-scheduled the appointment for the same date/time as before.
When I arrived for my appointment, they said that they needed my insurance card. I explained that I had emailed it and after a few minutes, they located it. I then proceeded to wait, and wait, and wait some more.
After 90 minutes of sitting in the waiting room (and watching people who forgot their paperwork and insurance cards get called ahead of me), I finally asked how much longer the wait would be. Magically, I was next! The medical assistant was full of all sorts of excuses as to the causes for the delay.
While the care I received seemed on par with other doctors, the office seems very disorganized.