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| - My sister and I are staying at this Kimpton property while doing some local work.
The Taggia is obviously convenient, but this restaurant has won us over tonight, despite an odd low point for one of their staff.
Allow me to explain...
In general, the staff inside the restaurant (and the hotel in general) have excellent customer service.
We were seated promptly by a gracious host, and a young man quickly came to our table to introduce himself as the assistant server.... I thought that a bit odd, but I just assumed that he was in training. he explained and directed our attention to an older gentleman who he said was our server, and then he took our drink orders.
We got drinks in short order and sat talking while waiting for the server to take our food order. We honestly didn't wait a ridiculous amount of time, but the older gentleman did not come to greet us. After a bit, the younger man returned and asked if the server had taken our orders yet, and we replied that he had not. He looked immediately surprised and embarrassed. We didn't think it a big deal, but he apologized and said someone would be right with us.
We saw him go to remind the older man, but I heard that server say he needed to take care of the next table that was seated after us. THAT caught my attention...
That could have ended our night there and ruined Taggia for these two diners, but we kept watching as the very concerned young man went to find another server.
A young lady immediately came to us, apologized for our wait and looked genuinely concerned and somewhat surprised that we were apparently skipped-ignored by the other server. No one commented about the man who was supposed to be our server, but they didn't need to. They remained professional, went the extra mile, and we left feeling extremely happy with the service we received.
Throughout the night, we received additional apologies for our wait from a woman who seems to be the manager, the chef came out and greeted us (though it seems he does for all his guests), we were given a small appetizer on the house courtesy of the chef for our wait, and the manager purchased our cocktails (2 drinks that I know are over $10/each) with a final apology.
I don't think the man who was supposed to be our server had any personal grudge against us, I think he just thought there was some reason to help the other table first, and his glaring mistake was compensated for by a very caring and professional staff.
The food was great too, btw. :D
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