Bought two chairs online. The chairs arrived within a few days. I put the first one together, when I opened the 2nd box, the chair was damaged. I had purchased the chairs at a special price($115 for the pair, because I had Kohl's cash to redeem) for the pair. I went to return the damaged one and this location said I would have to return both chairs. I asked them why they could not just order me one chair for an even exchange but for some reason this is not possible.
I was told I would have to order another one and then could return the two. The chair is currently only being sold as one($169 per chair), not a pair??? So I would have to endure the charge on my credit card and then would have to bring two chairs in to return, and then my credit card would be refunded. Again, this makes no sense, I would not receive my original pricing because wouldn't the new packing slip have the higher price? How would I get refunded the $169?
If this is Kohl's return policy, it makes no sense. I would love to hear Kohl's explanation of this policy because as of right now I am totally confused and disappointed with their service.