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  • Deciding whether to eat here or not because of the wait, my boyfriend and I went in and took the shot anyway. As we entered, I asked for a table for two. The lady said "The bar is open would you like to take a seat?" The bar was packed but we got a seat in the corner. It was still dirty and no one cleaned up the table. It took them 20 mins to get it cleaned. Let's call him D. D was our server and then someone else came to serve us. I wasn't sure which server we had but ended up getting two. My boyfriend told the second server we were being served by D already but he wanted to switch D for the second server since D was busy. Not the best experience dine in at Red Robin here. At first it was the worst customer service from both waiters. I mean we actually had two and neither of them came back to check up on us to see how we were doing. I've seen D check up on the table next to ours, just the two ladies chatting. I don't know if it's a bad spot to sit on this corner where the bar is, the spot where you can see the monument valley picture frame, yeah that's where we're seated. D came back 30 minutes later telling us the fries will be coming. Honestly it's not that busy now but I don't know. We waited 20 more minutes for our food to come and our water was low so we waited till whoever can come back. Our second batch of fries that we ordered came in when my boyfriend was already finished with his meal. Right then and there we just wanted to leave. We also wanted to catch a movie at the AMC right across the street, but had to wait till our waiter brings us our check. It took awhile. By our surprise, D brought his manager to our table and he said that D apologized and wanted to make our experience better. The manager said "We apologize and wanted to make this night special for you guys. We're really sorry. Is there anything else we can do for you two?" My boyfriend said that we were just trying to get out of here and get our check. He took out his coupon with a 50% off of a dine-in only. The bill came out like $18.. I then gave the manager my card, the manager came back and with a new check, we only had to pay $3.. which was really sweet of them to do. As we were getting ready to head out the manager and D apologized one last time but we said it's ok and thank you. The manager paid for most of it while I only paid the $3.. You have your good days and you have your bad days. But don't let those bad days get you down. Everyone has their days and that's ok! They handled it well. Thank you to the manager and D - David. We were too late to catch our movie so we just went home and drank some wine and slept. Tonight was not the best but glad to have spent it with my love - Happy 1 Year Anniversary!
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