I've been using Clean Air Cab as my default company for quite a while. However, my last experience with Clean Air Cab has completely changed my opinion. I called at 10:15pm for a cab to take me to the airport, the man on the phone asked if I needed the cab immediately and I said yes. He did not give me an estimated wait time which in hindsight should have been a red flag, but I wasn't too worried since every time I previously used Clean Air they always arrived at least within 15 minutes, usually within 10. Thirty minutes later, right as I was getting ready to call again to ask if there was a problem, a driver called me and said that there were no other available cabs and he was about 35 minutes away. Completely unacceptable. I told him not to come and called Discount Cab, thank goodness Discount arrived promptly and the driver made it to the airport in record time after I told him what had happened or I would have been seriously close to missing my flight.
It would have been nice if the man who answered my call to begin with would have given a warning that it was going to be over an hour wait, at least then I could have called another company immmediately and saved myself the stress of running late and scrambling to arrange another ride.
Two stars because I've had good experiences with Clean Air before, but after what happened this last time I do not feel comfortable relying on this Company. Next time I'll skip the hassle and call Discount first.