This evening a group of us went to Jacqueline and Suzannes for dinner. I found their food somewhat expensive but I enjoyed my dinner. Unfortunately, the service was severely lacking. Our server was not very organized and basically ignored us. One of our friends ordered soup and salad as their main course. The salad was brought out as an appetizer, it was only after everyone finished with their dinner that she was asked whether she was "ready for the soup". What's worse is that the gratuity was automatically added into our cheque (there were 8 of us). When our dinner companion discussed this with the server she was told that "nothing could be done" and that the manager wasn't in. After some more inquiry a bartendar came over and would up taking the tip off their cheque and gave our dinner companion some kind of certificate after which we heard the server and bartender "muttering". While I was helping to explain the situation the bartender said something very rude to me.
Bottom line, if a restaurant is going to include a generous gratuity then it should be warranted by exemplory service. Placing a plate of food in front of me does not qualify, a trained monkey could do that, What I've found is when gratuities are included service declines.
Where I'm from (New York), a better restaurant knows how to treat their guests and the unprofessional behaviour we witnessed this evening would not occur.
We will not be returning.