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  • This is a review of the community ed program responsible for before, after, and summer care of students. Staff is poorly equipped to communicate with humans and discuss child care with parents. Often times we were quoted different pricing on programs (with a variance of 125%) each time with it getting more expensive for no other reason than, "the last person must have mis-informed you" when often times it was the same person I was talking to. Paperwork was a nightmare. Registering my child took three separate trips to complete new paperwork. Each time they told me that the packet of information I had completed (ad nauseum) was not the right one. Instead of form BR-549, I needed DLDG-20. The only discernible difference being that one was blue and one was yellow and the form # was different. Needless and endless unnecessary complexities abound in this organization. It seems that they have invented extra protocol for the sake of protocol as no one can explain why the extra layers of BS are needed. Topping that all off - TODAY THEY LOST MY KID. Don't worry, we got her back all safe and sound, but no one at PVUSD Community Ed lifted a finger to get it done. I had to go find her. She was on site and where she should be, but they insisted that she had not been dropped off in the morning. Even after I confirmed with Mom that she did indeed drop our daughter off and sign her in they continued to insist most emphatically that there was no child there that belonged to me. When I asked what I should do next (I've never had to call the authorities to report my kid missing so this is all new territory), they seemed to care less and suggested that maybe I should go check at home. Unfortunately they have us locked into a 1 year fully paid contract and we can not move to another form of day care with out losing THOUSANDS of dollars. I would gladly part with the money to insure my daughters safety, but we could not afford to find another place for her. My only hope is that they learn from this and improve. Oh and by the way... ARS 15-507 makes it illegal to raise your voice to a school employee even if they lose your kid. So if PVUSD loses your child be sure to say "pretty please with sugar on top" and "mother may I." Apparently there is no provision for the employee being a complete and total Cluster F.
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