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| - I went in there with an idea of the prices to get my highlights retouched. I'd just returned from doing aid work in Africa so my funds were limited...Then I got there and Jamie and the owner started fussing over my hair and recommending this and that. I was then told it would be $210. I said that was too much, just the highlights please without any conditioners. That's $140. Ok. Then Jamie said, "but just so you know if you need a toner after we can't do it as the $140 is highlights and highlights alone." Never in my life have I gone anywhere where they wouldn't throw in something a little extra to earn a new regular customer and a five dollar toner wouldn't have killed them. Jeez. So being still jet lagged and emotionally exhausted as I gotten home from Africa to find my abusive ex who I had kicked out had been jacking up my credit cards, neglecting my cat so bad it died in my arms, I was exhausted and started crying as I felt I was being squeezed for money I didn't have. The owner snips at me, "you need to calm down. There's customers here and you're making a scene". Wow. Heartless little jerk. If I ran any business and someone was crying, I would take a moment to comfort them and make them feel better. His coldness towards people and lack of compassion will not serve him in the long run. And a side note, the place was like a warehouse inside with terrible lighting and a very uncomfortable atmosphere. I'd personally go elsewhere but to each their own.
Update- I did not raise my voice and demand discounts Todd. You know you're being untruthful by putting it that way. After your stylist Jamie told me that my $140 would be for highlights and highlights alone and that if I needed a toner it was basically implied that I would not be able to get one, my instant reaction was to put my head in my hands and start crying and that was when you came over and proceeded to read me the riot act. Trying to get someone to plunk down another $70 for a conditioning treatment is LUDICROUS. I learned many years ago a good hairdresser does not need to break the bank. The best stylist I ever had before she left town, was $90 for cut and color every two months. Granted, that was in about 2011. Let's allow for a little inflation to be fair. How does 5% a year sound? Heck, let's go for 10. That's an increase of $36. $126 for cut and color. I've already private messaged you about my other thoughts on stylists as a whole. I have had numerous terrible experiences in the 14 years I've been in this country and I'm going to say here what I private messaged you is that stylists overseas are put through a four year apprenticeships. Not just a wam Bam six-month course. I've had people fry my hair in this country I've been give me chemical hair cuts, I've been given less than satisfactory work numerous times. I can honestly tell you in my lifetime in my home country I never ever once went to a salon and had a bad experience. I'm speaking from a place that you cant understand. You haven't lived overseas in Australia, I have. Your stylists may very well be excellent and I'm not saying anything to the contrary all I'm simply saying is you need to try and use empathy in your business practices and not be so damned judgemental just because someone throws out a word here or there that you don't like. I've never had a salon not throw in a toner if needed at the end, just in the name of customer service and earning new business. I'm frustrated and sick of having bad hair dressers and I use a curse word every now and then. You don't???? Ever?? I'd say so...you're human, as am I. But I give back and make a difference in this world and at the end of the day that's all that matters. You were cold and insensitive and I stand by that. Domestic violence victims would do well to understand that this is not a salon that is compassionate to women that have been through such a thing as I have. Don't dare come into Todds salon and shed a tear ladies, you will be dealt with.
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