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  • I have been a patient at this office for almost 20 years. I ordered contact lenses, in September and I was not in a rush to pick them up because I hardly wear them. When I finally wore, I could not see clearly (my vision was blurred). I called the office and informed whomever, I spoke with about the problem. She said my eyes were probably adjusting and I should wear them longer than 20 minutes. I keep them on all day and it improved a little but not much. Fast forward a few months later, I tried to wear them again. My vision was again blurry and I could not sustained wearing them all day. I had to remove them after about 2 hours and put my glasses back on. At this point I was highly frustrated, and decided that I needed to return the lenses. I gathered the lenses I had and took them back to the office. I explained what was going on and the reception stated that she would speak to her Rep to see if they would take the lenses back and I needed to schedule an appointment for a fitting with Dr. Kamons for a fee. I explained that I did not need a fitting, I just wanted the contacts that I had worn in the past. She stated that she would speak with the Rep and Dr. Kamons and give me a call. She called today to let me know that they would give me a credit for the lenses minus 20% for a restocking fee and I needed to see the doctor. I explained that I did not have the fee for doctor visit and if she could just give me the contacts that I had ordered in the past. She stated the she would speak to Dr. Kamons about the fee and call me back. Hillary called me back and told me that they would take $10 off the fee, but they would not waive it. I again told her I did not have the money for the refitting. She stated that without the fitting she could not help me. I have been a patient with this office for almost 20 years. The members of my family are patients with this office. I guess, we will have to take our business someplace that values their patients and has a bit more compassion.
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