American Airlines is the WORST! Worst customer service I've ever received from an airline. I tried to check in to the admirals lounge they would not let me in because I didn't have my AA advantage card even though I held 2 first class tickets. The representative offered no solution or way of helping me, she refused to call anyone to get my AA # instead told me there was nothing she could do of I didn't have my credit card and asked me to leave the lounge. What type of customer service is this? She offered not assistance to help me make my AA experience more pleasant whatsoever. I spend thousands of dollars on my AA advantage card and used my miles to purchase my flights and desperately needed to use the WiFi in the lounge to send very important work emails. Very disappointed with American Airlines I will NEVER book with them again and have already cancelled my AA advantage card.